Shipping Policy

Last Updated: November 12, 2026

At TAMNERO, we aim to provide a convenient, transparent, and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered, including order processing times, shipping fees, estimated delivery times, order tracking, and procedures for handling shipping delays or missing packages.

Please review this policy carefully before placing your order.

1. Order Processing Time

All orders are processed after payment has been successfully confirmed.

Our standard order processing time is [INSERT ACTUAL NUMBER OF BUSINESS DAYS] business days after payment confirmation.

Order processing time is separate from shipping transit time.

Processing times may vary depending on order volume, inventory availability, payment verification, public holidays, and operational circumstances.

If additional information or verification is required for an order, processing may take longer. We will make reasonable efforts to keep customers informed of relevant order updates.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

For questions about your order processing status, please contact service@tamnero.com with your order number.

2. Shipping Methods and Fees

TAMNERO provides shipping options based on the delivery destination and available fulfillment arrangements.

Our shipping charges are as follows:

Standard Shipping

• Shipping Fee: [INSERT ACTUAL SHIPPING FEE]

Free Shipping

• Free Shipping Threshold: [INSERT ACTUAL ORDER THRESHOLD, IF AVAILABLE]

Any applicable shipping fees and available shipping options will be displayed during checkout before payment is completed.

Customers can review the final shipping charges before confirming their purchases.

If shipping rates vary by destination, the applicable charges will be calculated and displayed according to the selected delivery address and shipping method.

3. Estimated Shipping and Delivery Time

Our estimated standard shipping transit time is:

[INSERT ACTUAL ESTIMATED DELIVERY TIME] business days after dispatch.

This is an estimated delivery timeframe and not a guaranteed delivery date.

Actual delivery times may vary depending on:

• Your delivery destination.

• Carrier transportation schedules.

• Customs inspections and clearance procedures, where applicable.

• Weather conditions.

• Public holidays.

• Local delivery arrangements.

• Other unforeseen logistical circumstances.

The total time required to receive your order includes both order processing time and shipping transit time.

The estimated shipping transit period begins after dispatch, not when the order is placed.

If different destinations have different delivery estimates, the applicable timeframe will be communicated through the relevant shipping information or checkout details.

4. Shipping Origin and Fulfillment

Orders are fulfilled through our applicable fulfillment arrangements.

Shipping Origin: [INSERT ACTUAL SHIPPING COUNTRY OR COUNTRIES AND WAREHOUSE LOCATION].

Depending on inventory availability and the delivery destination, orders may be fulfilled from our own or partner fulfillment facilities.

Our registered business address is not necessarily the physical shipping or fulfillment location.

We aim to provide accurate information about order fulfillment and will not represent an overseas fulfillment location as a local warehouse.

If your order is fulfilled from different locations, the applicable fulfillment arrangements may vary depending on product availability and destination.

If you have questions about the shipping origin or fulfillment arrangements of your order, please contact our customer support team.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

To track your order:

1. Check your shipping confirmation email.

2. Locate the tracking number provided.

3. Follow the tracking instructions to view the latest shipment updates.

Please allow some time for tracking information to become available after dispatch, as carrier systems may require additional time to update.

If you have not received tracking information or need assistance locating your shipment, please contact us at service@tamnero.com.

Please include your order number so our team can assist you more efficiently.

6. Shipping Delays

Although we work to ensure that orders are delivered within the estimated timeframe, delays may occasionally occur.

These may include:

• Carrier transportation delays.

• Customs inspections or clearance procedures.

• Severe weather conditions.

• Public holidays.

• Incorrect or incomplete delivery information.

• Unexpected logistical disruptions.

If your shipment is delayed beyond the estimated delivery timeframe, please contact our customer support team.

We will review the available tracking information and assist you with the appropriate next steps.

We appreciate your patience while we investigate shipping issues and work toward a suitable resolution.

7. Lost or Missing Packages

If your tracking information has not been updated for an extended period or your package appears to be lost, please contact us.

To help us investigate, please provide:

• Your order number.

• Your full name.

• The email address used when placing the order.

• Your tracking number, if available.

• A brief description of the issue.

Our customer support team will review the available shipment information and coordinate the appropriate next steps.

If your tracking status indicates that your order has been delivered but you have not received it, please contact us so we can review the situation and assist you.

A delivery confirmation alone does not prevent us from reviewing a reported delivery issue.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

Email: service@tamnero.com

Phone: +86 22 6085 8108

We will make reasonable efforts to assist with correcting the information if your order has not yet been dispatched.

Once an order has been shipped, changes to the delivery address may no longer be possible.

Please double-check your shipping information before completing checkout.

9. Customs Duties and Additional Charges

For international shipments, customs duties, import taxes, or other applicable charges may be imposed by the destination country's authorities.

Any applicable customs charges will be handled in accordance with the relevant shipping arrangements and applicable regulations.

If you have questions about potential customs charges for your destination, please contact our customer support team before placing your order.

10. Contact Us

If you have questions about shipping fees, delivery times, tracking information, delayed shipments, or missing packages, please contact us through the following channels:

Brand Name: TAMNERO

Legal Company Name: Tianjin Youdahui Trading Co., Ltd.

Customer Support Email: service@tamnero.com

Customer Service Phone: +86 22 6085 8108

Business Address:

Qinglin Building, South Side of Dongjiang Road, Hexi District, Tianjin, China.

Address Reference: 1/1117-D.

TAMNERO is owned and operated by Tianjin Youdahui Trading Co., Ltd.

We appreciate your trust in TAMNERO and thank you for shopping with us.

The TAMNERO Customer Support Team